At Southlink, we pride ourselves on bridging the gap between skilled South African professionals and remote work opportunities in the UK. Our dedicated team is committed to ensuring a seamless recruitment process, empowering candidates to land their dream jobs while contributing to dynamic UK teams. Join us in transforming careers and achieving goals.

 
Why a Dedicated South African VA Works for Your Clinic

• Personalised Support: Builds genuine relationships with patients instead of relying on generic scripts.

• Aligned with Your Values: Recruited for personality and strengths that match your clinic culture and mission.

• Proactive Admin Management: Handles emails, appointments, invoicing, and follow-ups reliably.

• Follow Your Processes: Invested in the business, supporting sales, retention, and workflow procedures.

• Reliable & Committed: Long-term engagement with stable internet, power backup, and full tech setup.

• Enhances Patient Experience: Supports clinic growth by handle customer service, freeing you and your team’s time.

• Loyalty from day 1: Our candidates are highly motivated not only to work, but to prove their capability and deliver exceptional results.
• Time Zone Advantage: With just a 1–2 hour time difference, South African staff can collaborate with UK teams in real time.

 

Our Story and Mission

 We understand the challenges clinic owners face when hiring reception and administrative staff, or when working with remote call centres. We’ve been there ourselves!For over a decade, we relied on an outsourced VA call centre, and it wasn’t until we began investigating ours that the issues became clear. Listening to call recordings, I was horrified to discover scripts weren’t being followed, many calls went unanswered, reactivation calls were mishandled, and, no exaggeration, I even heard the F-word.

Eighteen months on, we’ve replaced the outsourced VA centre with a dedicated team of South African staff who not only understand the business but truly believe in it. They align with our values, have the right strengths to handle their tasks, follow the scripts, and are highly skilled and trainable. Following our investment in training and the subsequent change, our lead conversion rate has dramatically increased from 40% to 74%. This shift has freed up leadership to concentrate on forward-driving initiatives rather than getting bogged down in the day-to-Seeing other clinic owners struggle with similar issues sparked a passion to create a solution that doesn’t just fix the problem, but propels your business to the next leveOur mission is to provide not just a quick fix, but a reliable, high-quality solution that enhances your client experience and helps accelerate your clinic growth through highly skilled customer service and admin operations.

 

Why Choose Us?

Our recruitment approach ensures the right people are in the right seats, proven in real healthcare settings, including our own, with excellent retention. With over 15 years running a multi-site London physiotherapy business, we understand the demands of clinic operations and source candidates who meet them.

We carefully evaluate each candidate’s skills personality and strengths to find the ideal fit. Furthermore all candidates are fully tech-ready with computers headsets and backup power to minimise downtime.

Our Core Values

 

• Plug and Play: Our services are designed to integrate our hires into our client’s businesses seamlessly.

• We Go Beyond: We exceed expectations by providing our clients with as much value as possible so that each placement has the best chances of success.
• We Do the Right Thing: Integrity, transparency, and accountability are at the heart of everything we do.

 

Recruiting & Onboarding

At SLRS, we believe that every placement is an opportunity to transform a business. That’s why we’ve developed a thorough 3-step recruiting and onboarding process, crafted to ensure every candidate not only fits the role but thrives within your team.

From understanding your clinic’s unique needs, to carefully assessing skills, personality, and working style, to a seamless onboarding that sets candidates up for success, our approach maximises retention, performance, and long-term satisfaction for both your business and your new team member.

Step 1: Recruiting

 

• Once a contract has been signed, within 10 days we will present you with a selection of videos from 2-3 candidates that have the right strengths and personality for the job.

• You’ll select the candidates you want to put through your internal recruitment and interview process.

• If you’re not happy with the current pool of candidates, we are committed to providing you with more until you find the right person for the job.

• Once you make a final decision, contracts are reviewed and signed between you and the candidate, and fees are paid.

  
 

Bruno de Jongh

Co-Founder and Visionary Director Founder and CEO of CBR Clinics Senior Physiotherapist

 

Bruno de Jongh is the co-founder of SLRS and founder of CBR Clinics, bringing over 15 years of experience in physiotherapy and clinic management. Passionate about solving the common challenges clinic owners face with virtual assistants, he focuses on connecting clinics with highly skilled remote workers who streamline operations, elevate patient care, and drive sustainable growth.

 

Contact number: 07398131891 Email: hello@southlinkrecruitment.com Instagram: @southlink_recruitment LinkedIn: southlink-recruitment